To capitalize on the growing demand for process outsourcing, service providers must effectively implement new technologies
In the aftermath of the global recession, support services firms face increasing demand as organizations eject their non-core business operations.
Facilities management, distribution and logistics, plant hire, packaging and other industry support services are facing tighter margins, as prices are driven down by competition.
To overcome these pressures, firms must innovate and diversify to survive: from utilizing new technologies to improve the customer journey and streamline operations, to exploiting niche markets and achieving a consistent service across the globe.
Support Services in Canada is a massive sector, encompassing road maintenance, facilities management, hospital food service, janitorial services, parking services and more—all of which are defined by their ability to find and win long-term contracts.
The major talent need is two-fold: the ability to understand contract risk and negotiate favourable terms; and the ability to deliver operations best practices that lower costs, increase efficiency and win against your competitors.
At Odgers Berndtson, we can find you candidates with the sophisticated contracting and commercial expertise you’re looking for to gain the critical edge your evolving sector demands.