ZAF
Retail
As consumer behaviours and expectations change, retailers must embrace digital transformation to succeed.
Digitally advanced consumers are changing the make-up of the retail, apparel and luxury goods industries. Consumers now have unprecedented access to products and information.
Retailers must develop customer-centric business models that provide a consistent and increasingly personalised service across multiple offline and online channels.
South Africa
The South Africa retail industry is one of largest industries in the Sub Saharan region, boasting a highly attractive and well-developed local retail market. Over the past decade the retail sector has shown significant growth with a number of major international retailers expanding into South Africa.
A surging middle class, rising income levels, and changing lifestyle has led to the continuous demand of retail products. The ever increasing consumer appetite for convenient shopping and soaring sales of low priced non-traditional products have had a positive impact on the South Africa retail industry.
People
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Agent of disruption: Michael Sackman
Former IT Director of Argos
