The support services sector continues to grow, and there is no suggestion that it is going to slow down.
As the world economy recovers, organisations of all sizes are looking to maximise operational efficiencies, streamline their businesses, eliminate waste, and reduce overheads. Eradicating non-core processes and activities has been a key part of this efficiency drive, fuelling the growth of the services industry.
Whether it is accountancy, payroll, CRM, logistics, procurement, contact centres or HR, businesses will increasingly turn to external BPO providers to support their non-core activities. For these service providers, the challenge is to improve the quality of their offering, minimising potential client risk as data and control are transferred.
A strategic responsibility
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