To capitalise on the growing demand for process outsourcing, service providers must effectively implement new technologies
In the aftermath of the global recession, support services firms face increasing demand as organisations eject their non-core business operations.
Facilities management, distribution and logistics, plant hire, packaging and other industry support services are facing tighter margins, as prices are driven down by competition.
To overcome these pressures, firms must innovate and diversify to survive: from utilising new technologies to improve the customer journey and streamline operations, to exploiting niche markets and achieving a consistent service across the globe.
In Southeast Asia, the “new tiger” economies -Malaysia, Indonesia and Thailand- are experiencing rapid growth, and as the commercial hub for the APAC region, Singapore is headquarter of choice for support services firms and industrial operations and logistics organisations.
Odgers Berndtson Singapore works with international firms looking to start up or expand their businesses in Southeast Asia. Odgers Berndtson works with support services providers to secure strong leaders with the regional knowledge to capitalise on growth opportunities in the region.