In the age of disruption, customer retention has become the critical focus of the travel and leisure industry.
For executives in the travel, leisure and hospitality industries, the creation of consumer-centric strategies is crucial to their success. Without a complete re-imagining of the end-to-end user journey, businesses, from airlines to hotels, will find themselves in an increasingly expensive battle to attract customers.
Odgers Berndtson collaborates with leading businesses from across the travel, leisure and hospitality industries to discover leaders with the talent to transform their businesses.
Interview with Ann Sherry AO, Executive Chairman of Carnival Australia
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