India has established itself as the outsourcing destination of choice for most major USA, UK and European companies seeking to lower costs and increase productivity. Recent years have seen an increase in the number of functions that shared service providers offer; they are not confined to discreet functions such as accounting and technology but now incorporate complex functions such as design, analytics and research.
Odgers Berndtson conducted a survey to establish the benefits and challenges of outsourcing to India. We asked 100 leaders in the shared services industry to answer ten questions about the intricacies of either establishing a global-In-house Centre (GIC) or selecting a Third Party Service Provider (TPSP).
Their answers revealed fascinating insights into the factors that make outsourcing to India attractive, and the details to consider when choosing where, what and how to outsource. Effectively this article represents an industry benchmarking exercise, which you will find useful and interesting reading.
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By Paul Butterworth MNI, Global Head of the Maritime & Shipping Practice at Odgers Berndtson