To capitalise on the growing demand for process outsourcing, service providers must effectively implement new technologies
In the aftermath of the global recession, support services firms face increasing demand as organisations eject their non-core business operations.
Facilities management, distribution and logistics, plant hire, packaging and other industry support services are facing tighter margins, as prices are driven down by competition.
To overcome these pressures, firms must innovate and diversify to survive: from utilising new technologies to improve the customer journey and streamline operations, to exploiting niche markets and achieving a consistent service across the globe.
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