Phil Malem
CEO, Serco Middle East
Phil joined Serco in April 2019 and since his appointment, he has repositioned the business in alignment with a new strategy to continue its growth trajectory.
Under his leadership, Serco’s 5,500 strong employee base across the Middle East manage people, assets and data with the support of the latest technological solutions in the transport, defence, healthcare, justice and immigration sectors.
Since joining Serco Middle East, Phil has introduced new service lines, including citizen services to support the visions of the UAE and Saudi Arabian leadership as part of the government’s overall ambitions and goals. Serco’s service offering has recently been strengthened through the addition of ExperienceLab, which focuses on creating world-class user-centric experiences underpinned by data and the latest insights.
In his role overseeing the Middle East operation, Phil is focused on the delivery of excellent client service through the sectors Serco operates in, with his commitment focused on supporting the delivery of essential public services and leveraging the team’s international expertise and local market knowledge.
Phil’s experience spans over 25 years, and he has worked across a variety of different sectors and industries. Prior to joining Serco Middle East, Phil spent nine years at design, engineering and project management consultancy, Atkins, where he worked in numerous positions from Managing Director of Power to Managing Director, Transportation and Infrastructure, before assuming the role of Managing Director for the Engineering and Design business in January 2018.
Phil’s vision and growth for the business lie in leveraging the latest technology and the best people to continue to deliver best in class services for clients. Serco is committed to supporting the nationalisation programmes of KSA and UAE and its efforts were recently recognised through the achievement of an Emiratisation Award presented by HH Sheikh Mohammed bin Rashid Al Maktoum Vice President and Prime Minister of The United Arab Emirates and Ruler of Dubai.
