Specialisms

Industries

Sport

The sports industry continues to thrive as d...

Retail

As consumer behaviours and expectations chan...

Travel, Leisure & Hospitality

In the age of disruption, customer retention...

Roles

Marketing & Sales roles

The need to put the customer at the heart of...

Insights

Insight

Work: Unplugged

On January 1, 2017, France introduced the ‘Right to Disconnect’ legislation, which aimed to creat...

Insight

The compelling workplace

Job candidates and employees expect the workplace experience to mirror their best customer experi...

Insight

Why charities are flipping the narrative to take charge

“Flipping the Narrative: Essays on transformation from the sector’s boldest voices” follows a rep...